For many companies, “good” just isn’t good enough anymore. Increasing competition demands consistent, high-quality products and services. How can organizations kick things up a notch and delight customers? This is where Capability Maturity Model Integration (CMMI) comes in.

Specifically, attaining Level 3 CMMI maturity puts companies on the path to optimization. But what does this look like in real life? Let’s explore the experience of a fictional company, Acme Widget Corp, on their CMMI journey.

The Challenge: Acme struggled with unpredictability. Project delays were common. Defects would crop up unexpectedly. Employees seemed to have their own approaches for getting work done, leading to inconsistencies. Acme needed to get organized to keep customers happy.

CK Associates, CMMi

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